So, a few weeks back I posted about our infamous incident at the Lone Star Texas Grill in Etobicoke. Now that the ordeal has concluded, it’s only fair that I tell the story to its completion.
The Lone Star Texas Grill has put a policy in place for mandatory annual S.H.A.R.P. training of all their employees which is a major step in the right direction. Understanding diversity and it’s multitudes of complexities is the first step in developing a natural sensitivity toward governing our actions in terms of how we treat other people.
They have made it very clear that they will help to support in any way they can BlackLit101 community education support initiative. I have been put into connection with management at the location closest to my community. Although I’m not yet sure how we could benefit from this, I know there is potential somewhere! The company has also expressed a real interest in helping us with our book drive which is also greatly appreciated.
Although I did not receive a personal apology from the individual who was directly involved in this incident, I no longer feel like I need one. I’m not sure that I would have fully accepted it anyway. The people that I subsequently dealt with expressed genuine concern with what happened and that simple display of humanity alone is enough for me. He still remains nameless; Like a fallen soldier, gone but never forgotten…
I was also given a $100 gift certificate which I will be using. Hey, don’t judge me! Prior to this happening, I loved eating at The Lone Star! The margaritas and fajitas are awesome and although I probably won’t ever return to the location this happened at but, I will be using it in my own community. My friend and our daughters will have a date night out and put this behind us. I’ll be leaving my baby boy at home that night, just to stay on the safe side. Just kidding! I don’t really feel the need to and the powers that be have reassured me that what happened to us will never happen again to anyone else under any circumstances.
Unfortunately, bad things happen every day. Racism is alive and well and even in 2013, many people still believe that Black people are inferior. It’s how we act upon it that truly matters and cooler heads usually prevail. Resolution never lies in retaliation but will only ever be found in the display of intolerance for intolerance.
I want to credit the GM, Dave Cunningham and the Director Of Operations Rob Martin with dealing with me in a prompt, concerned and committed way. They took the incident seriously and although they couldn’t undo what had happened to us, they have made every effort to make us feel heard, understood and validated. I appreciate that and I commend them on their efforts to turn this unfortunate incident into one of moral growth, public progression and social evolution. Their swift and sincere reaction to this was an honorable display of leadership.
The world isn’t perfect but, it’s when we can we can learn from and turn an unfortunate event into a learning experience and kill the potential for repeat offences that we see change actually happen. We must always remember to be the change we want to see in the world. In the end, although we were initially treated unfairly, collectively we stood up against it and we all live to fight another day.
Light reflected is enlightenment infinite.
I would be curious to hear more details of WHAT the management people did to make amends. One seldom hears of a business that responds so well to such a screw-up. If you ever feel like writing about what they said and did in more detail, I would be happy to read it.